Nelovoice Refund Policy

At Nelovoice, we aim to provide our customers with the best possible experience when using our AI voice agent platform. Please review our refund policy carefully to understand how billing, credits, and refunds are handled for all accounts.

Free Trial and Account Funding

Every Nelovoice account comes with 5 complimentary minutes, allowing you to explore and test the full capabilities of our AI voice agents before making any financial commitment. Once these 5 minutes are used, you will need to fund your account to continue accessing our services.

Monthly Billing

After the trial period, all accounts are billed monthly based on the package you select during sign-up. Your chosen plan will renew automatically at the start of each billing cycle, ensuring uninterrupted access to the Nelovoice platform and services. You will receive notification of your renewal and can make changes to your subscription plan at any time before the next billing cycle begins.

No Refund Policy

Due to the nature of our service, once you purchase and use credits to make calls, we are unable to offer refunds. This policy ensures that all customers have equal access to the platform and that credits are allocated appropriately for usage. We encourage you to fully utilize the 5 free minutes provided to ensure Nelovoice meets your expectations before making a purchase.

Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at:

Email: contact@nelovoice.com